New Business Frequently Asked Questions

A one time service charge for installing a new service to the water company system has been approved by the Louisiana Public Service Commission and it is included in our approved schedule of rates and charges.

We require that a deposit be posted for each new water service account or upon a change of customer at an existing account.

No, we require that all new service fees and deposits be paid at the time of application for water service.

No, it typically takes ten to twelve working days from the date of application and receipt of payment to have the new water meter installed.

No, the day that we receive payment is considered the day of application.

In an effort to keep service charges at a minimum the water company pairs water meter settings for adjoining lots wherever possible.

A person requesting a large meter can be expected to have a need to use a large volume of water. In order to supply this amount of water, a larger meter is needed which results in a greater investment by the company for this customer. Therefore; if the customer uses little or nor water, the Company must get a larger minimum charge to be able to justify the investment for the larger meter.

The company has cost associated with maintaining its water system to supply your water meter even if you choose not to use any water. We have to maintain pumps, wells, water mains, meters, etc. and we still must read and bill for each meter whether or not there is any usage thereof.

The sewer user fee is based upon consumption for the months of October, November, December, February, March and April and watering is usually very limited during these months. If you would like to have an additional meter installed, we can make the installation provided we receive the necessary information to establish the account along with the payment of a new service fee.

No, the water company installs the water meter in the street right of way or servitude area. It is the owner’s responsibility to install the plumbing line between the water meter and the house or place of business.

In order to be able to install a water meter for a new service, we must be able to have a hole that is deep enough to reach the water main. The main is typically three to four feet deep. In addition our installers also require enough space to work on the exposed pipe. If the service is across the street, we must have a hole large enough to get below the level of the street and push a service line under the roadway to install a meter on the other side of the street. We regret any inconvenience, but please remember that we are working in a servitude or road right of way and our goal is to keep the construction area as safe and as small as possible.

It may be possible to relocate your water meter however, it will be necessary for us to determine what work will be required in order to determine what charges will be necessary.

There are substantial costs associated with moving a meter. Although the customer may feel that the meter is not in the most desirable location for them, the meter was initially installed in the best possible area.