Payment Options

Our Customer Service Department provides many ways to pay your bill. As always, if you have any questions, please contact us

Please choose from these options:

  • Pay with a credit card or ACH online (with convenience fee). 
    *Payments are not posted immediately. Delinquent accounts may incur additional charges.
  • By Phone: 1-844-231-6361
    * Payments may take up to 48 hours to post to your account.

Cash payments can now be made for your water and sewer bills at all Western Union Quick Collect locations.

You’ll find convenient spots like Walgreens, Albertson’s and Regions. Places you already know and visit nearby. Go to select Quick Collect locations and enter your zip code.

I Choose Smartbill

We’re making managing your account even easier. You can now receive your monthly bill in your email inbox and you can pay directly from the .pdf bill with no convenience fee!

The Smartbill also allows you to setup recurring payments with your debit, credit card or ACH (checking account).

* Payments may take up to 48 hours to post to your account.

The Automatic Draft will pay your bill each month by automatically transferring funds from your bank account. You will be notified of the amount that will be drafted each month via mail or by Smartbill.

If you are an Automatic Draft customer and would like to Go Paperless, simply enroll in Smartbill. Your bill will continue to be drafted each month automatically as it always has but your bill will be delivered to your inbox instead of your home address.

Payments made over the automated system (IVR) may take up to 48 hours to post to your account.

  • 1-844-231-6361
  • After Hours Reconnections may be arranged with the acceptance of an after hours fee in addition to the full charges due on the delinquent account.

Baton Rouge Water Company
Post Office Box 96025
Baton Rouge, LA 70896-9025

Baton Rouge Water Company Customer Service

Our friendly Customer Service Department offers a wide variety of services that are available to you at your fingertips.

Questions about your service or Baton Rouge Water Company? We've got answers.